At Zalix Bazar, customer satisfaction is our priority. We aim to provide high-quality cosmetics and beauty products with a smooth shopping experience. Please read our Return and Refund Policy carefully before placing your order.
Eligibility for Returns
• Products can only be returned if they are delivered in a damaged, defective, or incorrect condition.
• Returns must be requested within 3 days of delivery.
• Items must be unused, unopened, and in their original packaging.
• For hygiene and safety reasons, we do not accept returns for opened or used cosmetic products.
Refunds
• Once your return request is approved and the product is received back, your refund will be processed within 7 business days.
• Refunds will be issued through the same payment method used at the time of purchase (SadaPay, Bank Transfer, or Cash on Delivery refund as agreed).
• In the case of Cash on Delivery, refunds may be processed via bank transfer.
Non-Returnable Items
• Opened or used cosmetics and beauty products.
• Items purchased on clearance, sale, or promotional discounts unless damaged or defective.
Return Process
- Contact our support team via WhatsApp or email within 3 days of delivery.
- Share your order details along with clear photos of the product showing the issue.
- Our team will review your request and guide you through the return process.
- Once approved, you may be required to ship the product back to us.
Contact Us
For return and refund requests, please reach out to our support team:
Email: zalixbazar@gmail.com
WhatsApp: 0349-0847548
At Zalix Bazar, we believe in fairness and transparency. If you ever face an issue with your order, we are here to assist you.